Shipping Policy
✅ When your order arrives, please inspect all products in the presence of the courier and check the quantity, sizes, colors, specifications, and condition of each item before final acceptance.
✅ Payment is made after a full inspection, once you have confirmed that the order matches what you requested.
✅ If there is any breakage, visible defect, missing item, or difference from the agreed specifications, please notify the courier and contact us immediately, before the courier leaves.
✅ If any issue arises, please document it with photos or a video and send it to our customer service team.
✅ If you postpone receiving the order, are unavailable at the agreed time, or request reshipment for a reason related to the customer, the customer bears the additional shipping costs.
✅ If the order is received and the courier leaves without any visible issue being reported that could have been discovered during inspection, and reshipment is later requested for a reason related to the customer, the customer bears the new shipping costs according to the shipping company’s policy.
